Privacy Policy

13 Feb 2025

LightWork Holding Ltd. ("LightWork," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal data, as well as your rights and how the law protects you.

1. Important Information and Who We Are

Purpose of this Privacy Policy

This Privacy Policy informs you about how LightWork Holding Ltd. collects and processes your personal data through your use of our platform, websites, mobile applications, AI-driven services, and interactions with our company, including customer support, marketing communications, and transactional processes.

By using our services, you agree to this Privacy Policy and acknowledge the practices outlined. If you do not agree, please refrain from using our services.

Controller

LightWork Holding Ltd. is the controller and responsible for your personal data.

  • Full Name of Legal Entity: LightWork Holding Ltd.

  • Email Address: privacy@lightwork.blue

  • Postal Address: LightWork Holding Ltd., 1 Chancery Lane, London WC2A 1LF

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, we appreciate the chance to address your concerns before you contact the ICO, so please reach out to us first.

Changes to the Privacy Policy & Your Duty to Inform Us of Changes

We keep our Privacy Policy under regular review. The "Last Updated" date at the top of this policy indicates when it was last revised.

It is important that the personal data we hold about you is accurate and current. Please inform us if your personal data changes during your relationship with us.

Third-Party Links

Our website and platform may include links to third-party websites, plug-ins, or applications. Clicking on these links may allow third parties to collect or share your data. We do not control these third-party websites and encourage you to read their Privacy Policies.

2. Data We Collect About You

Personal data, or personal information, means any information that identifies an individual. It does not include anonymized data.

We may collect, use, store, and transfer different kinds of personal data, grouped as follows:

  • Identity Data: Name, username, government identification (where required), and date of birth.

  • Contact Data: Email address, phone number, and postal address.

  • Financial Data: Bank account details, payment card details.

  • Transaction Data: Details about payments and services purchased.

  • Technical Data: IP address, browser type, operating system, device information, and log data.

  • Usage Data: Information about your interactions with our services, including AI chat logs.

  • Communication Data: Emails, texts, call recordings, and customer support interactions.

  • Marketing & Preferences Data: Preferences for receiving marketing communications.

  • Geolocation Data: Approximate location data to enhance service delivery.

  • Other Voluntarily Provided Data: Feedback, queries, or additional details shared during interactions.

Children’s Data

We do not knowingly collect data from children or provide services to them.

3. How We Collect Your Personal Data

We use different methods to collect data, including:

  • Direct Interactions: When you fill out forms, contact us via email/phone, or use our services.

  • Automated Technologies: Website cookies, server logs, AI assistant interactions, and analytics tools.

  • Third-Party Sources:

    • Analytics providers (e.g., Google Analytics)

    • Advertising networks

    • Payment service providers

For more details on automated data collection, see our Cookie Policy.

4. How We Use Your Personal Data

We will only use your data where legally permitted. Common uses include:

  • To perform our contract: Providing and improving services, processing payments, and customer support.

  • To comply with legal obligations: Regulatory reporting, fraud prevention, and ensuring security.

  • For legitimate interests: Enhancing service functionality, research and development, and customer engagement.

  • With your consent: Marketing, promotional messages, and optional AI assistant interactions.

You can withdraw consent for marketing at any time by contacting us.

5. Sharing Your Personal Data

We may share your personal data with:

  • Service Providers: Hosting, analytics, payment processing, and IT support.

  • Business Partners: Contractors and property managers using our services.

  • Regulatory Authorities: To comply with legal obligations.

  • Third Parties in Transactions: In mergers, acquisitions, or financing events.

We do not sell personal data or use it for cross-context behavioural advertising.

6. International Data Transfers

Some service providers are based outside the UK, requiring data transfers to countries that may not have equivalent data protection laws. We use appropriate safeguards, such as:

  • Adequacy decisions (where applicable).

  • Standard contractual clauses approved by the UK/EU authorities.

7. Data Security

We implement technical and organisational measures to protect your data, including:

  • Encryption

  • Secure servers

  • Access controls

While we strive to protect your data, no system is completely secure. You are responsible for safeguarding your account credentials.

8. Data Retention

We retain your data only for as long as necessary for the purposes stated in this policy. Retention periods depend on:

  • Legal requirements (e.g., tax or compliance obligations).

  • The necessity of data for service delivery.

  • Potential disputes or litigation.

Upon account termination, non-essential data will be deleted or anonymized.

9. Your Legal Rights

Under the UK GDPR, you have the right to:

  1. Access your personal data (data subject access request).

  2. Request correction of inaccurate data.

  3. Request deletion of personal data under certain circumstances.

  4. Restrict processing if accuracy is disputed or processing is unlawful.

  5. Object to processing based on legitimate interests or direct marketing.

  6. Request data portability to transfer data to another provider.

  7. Withdraw consent (where consent is the basis for processing).

To exercise these rights, email privacy@lightwork.blue. We aim to respond within one month.

10. Cookies & Tracking Technologies

We use cookies to personalize content, analyze usage patterns, and improve services. You can manage cookie preferences in your browser settings.

For more details, see our Cookie Policy.

11. How to Contact Us

For any privacy-related questions or to exercise your rights:

📧 Email: privacy@lightwork.blue
📍 Post: LightWork Holding Ltd., 1 Chancery Lane, London WC2A 1LF

If you require this policy in an alternative format, please contact us.