These Terms and Conditions (“Terms”) govern your access to and use of the LightWork platform and associated services, including our websites, mobile applications, and AI-driven tools (collectively, the “Services”). By accessing or using the Services, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our Services.

1. About Us

LightWork Holding Ltd. (“LightWork,” “we,” “us,” or “our”) is a UK-based PropTech AI company focused on automating administrative tasks for contractors and property managers. Our registered office is located at 1 Chancery Lane, London WC2A 1LF.

2. Eligibility

To use our Services, you must:

• Be at least 18 years old.

• Agree to these Terms and comply with all applicable laws.

• Provide accurate and complete information when registering an account or interacting with the Services.

We reserve the right to suspend or terminate access to the Services if eligibility requirements are not met.

3. Your Use of the Services

3.1 Permitted Use
You may use the Services only for lawful purposes and in accordance with these Terms.

3.2 Prohibited Use
You agree not to:

• Use the Services for any illegal or fraudulent activities.

• Interfere with the security, functionality, or performance of the Services.

• Attempt to reverse-engineer, decompile, or disassemble any part of the Services.

• Share or misuse account credentials.

• Upload or transmit malicious content, such as viruses or harmful code.

3.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for any activity under your account. Notify us immediately of any unauthorised access or security breach.

4. Services Provided

4.1 Features
The LightWork platform offers tools to automate administrative tasks, facilitate communication, and streamline property and contractor management workflows.

4.2 Availability
While we aim to provide uninterrupted access, the Services may occasionally be unavailable due to maintenance, upgrades, or unforeseen issues.

4.3 Modifications
We reserve the right to update or modify the Services at any time, including discontinuing certain features or functionalities. Advance notice will be provided where feasible.

5. Fees and Payment

5.1 Subscription Plans
Access to certain features requires a paid subscription. Subscription terms, fees, and payment schedules are outlined during the registration process.

5.2 Payment Methods
Payments must be made using authorised payment methods. Failure to process payments may result in suspension or termination of your account.

5.3 Refunds
Refunds will only be issued as per our Refund Policy, available on our website.

6. Intellectual Property

6.1 Ownership
All intellectual property rights in the Services, including content, software, trademarks, and branding, are owned or licensed by LightWork.

6.2 Limited Licence
We grant you a non-exclusive, non-transferable licence to use the Services for personal or business purposes, subject to these Terms.

6.3 Restrictions
You may not copy, distribute, or modify the Services without prior written consent from LightWork.

7. Data Protection

Your use of the Services is subject to our Privacy Policy, which explains how we collect, process, and protect your personal data in compliance with the UK GDPR and the Data Protection Act 2018.

8. User-Generated Content

8.1 Ownership
You retain ownership of any content you submit to the Services. By submitting content, you grant us a licence to use, store, and process the content to provide and improve the Services.

8.2 Prohibited Content
You agree not to upload content that is defamatory, offensive, or infringes upon the rights of others.

9. Limitation of Liability

To the extent permitted by law:

• LightWork is not liable for indirect, incidental, or consequential damages arising from the use of the Services.

• Our liability is limited to the total fees paid by you for the Services in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless LightWork, its affiliates, and employees from any claims, damages, or liabilities arising from your use of the Services or breach of these Terms.

11. Termination

We may suspend or terminate your access to the Services at our discretion, including for violations of these Terms or non-payment. Upon termination, your right to use the Services ceases immediately.

12. Dispute Resolution

12.1 Governing Law
These Terms are governed by the laws of England and Wales.

12.2 Jurisdiction
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms periodically. The “Last Updated” date at the top of this document indicates the most recent revisions. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

14. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

• Email: support@lightwork.blue

• Post: LightWork Holding Ltd, 1 Chancery Lane, London WC2A 1LF

15. Accessibility

If you require these Terms in an alternative format, please email support@lightwork.blue.